35,885 total
Telephone helpline was very quick and Emma solved my issue right away. My confirmation email did not come through and the website kept opening up guest accounts so I couldn't figure out which was which. Online system a bit glitchy but thank goodness, the human customer service was great.
Date of experience: May 19, 2024
I booked my tickets, but then decided I’d prefer to sit somewhere else, therefore I sent a request form online about what seats I wanted to move to, and even though I received an automated email saying I will get a response within 10 working days. Michelle emailed me back within 40 minutes of my request and changed my seats to what I asked for. Very quick and smooth change, with no issues.
Thank you :)
Date of experience: May 20, 2024
I was wanting to use theatre tokens to book tickets to a show and therefore was unable to do this online. The only slight issue was the nearly 30 minute wait to get through to someone but that did not detract from the excellent service I got from Paige when I got through. I knew which tickets I wanted from the online booking page and Paige was very patient when I was reading out the long numbers on the three theatre tokens that I was wanting to use. Brilliant service.
Date of experience: May 20, 2024
We were very concerned about seating due to a mobility issue that arose. Callum was extremely helpful in advising us about where we were sat - as well as being very polite, friendly, informative and fast at replying. We would have had to cancel without this info and now have no anxiety about attending :) Thanks Callum!
Date of experience: May 19, 2024
Reply from ATGtickets
Good evening Mallory
Thank you for the 5-star review!
We value your feedback and can’t wait for you to book with us again in the future to see another amazing production.
Kind regards,
Trish @ATGtickets
I am so pleased to have the opportunity to commend Natasha k.She was so helpful in helping me with my query !!She was so kind and thoughtful assisting me to change the date of my tickets due to unforeseen circumstance.Top marks for customer service Natasha!!
And thank you once again for your professionalism and knowledge.
Date of experience: May 20, 2024
Ryan was extremely helpful today in advising me about tickets available and seating plan views - he was very polite, friendly, informative. Ive also spoken with Calum in the past to set up my access membership and he was really helpful too - what a great team!!
Date of experience: May 20, 2024
More than satisfied with the service received here. The small e-mail problems we had in the beginning were dealt with in an efficient and professional manner. Look forward to booking via ATG tickets again. Thank you for your service
Date of experience: May 20, 2024
First time dealing with ATG tickets and the service from Emma was excellent. I had multiple vouchers that meant I couldn't book online, I called and spoke to Emma who talked me through everything, helped me with using the vouchers and booked the seats for me. Great experience.
Date of experience: May 20, 2024
I have been a member of the ATG Access Scheme for many years now and the level of customer service has always been outstanding. I called to book tickets today and received the usual exemplary standard of service from Kat. She went through my booking clearly and carefully, ensuring I got exactly the seats and lounge access I wanted. Many thanks Kat!
Date of experience: May 19, 2024
Having booked tickets to see Hamilton over a year ago, a short notice commitment meant I was no longer able to attend the original performance. Madaline was really helpful in enabling a delay for a few weeks so we can see the show. Professional, polite and engaging she gave an excellent demonstration of what customer service really means. Thank you.
Date of experience: May 18, 2024
Reply from ATGtickets
Good evening Alex
Thank you for the 5-star review!
We value your feedback and can’t wait for you to book with us again in the future to see another amazing production.
Kind regards,
Trish @ATGtickets
Hannah was very helpful in supporting me linking my access card with ATG account, finding suitable seats and booking tickets. Hannah asked me to hang up the phone so I don't wait on hold, then she called me back, service was amazing
Date of experience: May 18, 2024
I had booked tickets through ATG local heroes and was unable to link/log in to my ATG+ account so unfortunately had to pay the transaction fee. I contacts customer services and was contacted via phone call and email by Aoife who very kindly sorted it all out for me. Quick resolution and transaction fee refunded. Thank you.
Date of experience: May 17, 2024
Reply from ATGtickets
Good evening Kirsty
Thank you for the 5-star review!
We value your feedback and can’t wait for you to book with us again in the future to see another amazing production.
Kind regards,
Trish @ATGtickets
Brilliant customer service from both Ryan and Jodie. Had to change my tickets due to personal circumstances and they were both friendly and helpful. Changed tickets like for like with a small admin fee, which was expected.
Date of experience: May 20, 2024
My confirmation email was not received. I initially reached out to atgtickets and emailed the UK location. Rachel was very polite and gave me the information I needed to get assistance from the correct place. I now have my confirmation email and my tickets! Very easy process with super polite customer service.
Date of experience: May 20, 2024
Hi I thought the show was fantastic apart from one scene. I thought it was wrong that the Baron was touching the baroness boobs. It’s a show for kids and the whole scene where they were chasing, kissing and cuddling was completely unnecessary to show a young audience.
Date of experience: May 17, 2024
Reply from ATGtickets
Good evening Chrissy.
Thank you for your review.
I have asked for more information so that we can look into this for you.
Kind Regards,
Trish @ATGtickets
I made a ticket purchase over the phone as I had some Theatre tokens which I wanted to redeem. I spoke with Mandy who was really helpful and made the process of redeeming the tokens and making payment really quick and seamless.
Date of experience: May 20, 2024
Thoroughly enjoyed the show - lighting, costume changes, dancing and seating couldn't be faulted. Orchestra was excellent as well. Don't miss this show if it comes to you.
Date of experience: May 18, 2024
We had misplaced our e theatre tickets and I emailed ATG on Sunday evening. By the Monday, the next day, the issue had been resolved by Trish, who had emailed us back with the tickets on the email that we had booked from. I was very surprised and delighted by the quick and efficient response. Well done Trish!
Date of experience: May 20, 2024
I couldn't locate my e-tickets for an event and used the help email link to raise a query. I received immediate response to advise they would be reissued within 24 hrs. Within 24hrs, true to the promise I had a lovely email from Trish. Very polite and tickets resent. Fantastic service, very impressed.
Date of experience: May 17, 2024
Reply from ATGtickets
Good Morning Doxter
Thank you for the 5-star review!
We value your feedback and can’t wait for you to book with us again in the future to see another amazing production.
Kind regards,
Georgia @ATGtickets
For some reason my etickets hadn't come through even though they had been resent a couple of times. I phoned Jodie who checked my email address and also suggested we try another address. They came through straight away to my husband's email.
Jolie also informed me with the account number I would be able to get our tickets at the box office on the day.
I was worried after 3 attempts at resending the tickets I would lose them.
Date of experience: May 16, 2024
Reply from ATGtickets
Good evening Nichola.
Thank you for the 4-star review!
We value your feedback and are glad to hear you received your tickets.
Kind regards,
Trish @ATGtickets
